Responsible Gambling
Date: 01/Jan/2025
Version: 1.0
1. Responsibility to Our Players
ClubR10.com values its players and is proud to be chosen as a sportsbook and casino provider.
The company's responsible gambling program focuses on the social impact of gambling, adhering to the following three principles:
• Prevent problem gambling
• Prevent underage gambling
• Ensure gambling is conducted fairly and transparently
ClubR10.com recognizes that for a small portion of players, gambling may have negative consequences in other areas of their lives. ClubR10.com promotes responsible gambling to its players and staff. For players, ClubR10.com achieves this by offering limit and pause options, providing problem gambling resources across all sportsbooks and online games, and assisting with self-exclusion both internally and in local jurisdictions. For staff, ClubR10.com provides mandatory annual training for ticket writers, customer support teams, and corporate employees.
1.1 Warning signs of problem gambling may include:
• Losing time at work, school, or with family due to gambling
• Repeated unsuccessful attempts to stop or control gambling
• Borrowing money to gamble or pay gambling debts
• Gambling to escape worries or problems
• Neglecting personal or family care to gamble
• Lying about the time or money spent gambling
• Selling or pawning personal possessions to fund gambling
• Feeling hopeless, depressed, or having suicidal thoughts due to gambling
If you or someone you know is experiencing any of these warning signs, ClubR10.com encourages assessing gambling risk by taking a gambling risk test through regulatory agencies available in your jurisdiction.
2. Setting Limits
ClubR10.com empowers its players by offering several jurisdiction-based options to enjoy gambling responsibly.
Each of the following responsible gambling options is available to players. Players can use as many options as they wish.
2.1 Deposit Limit – Ability to set a maximum deposit for a selected period: daily, weekly, or monthly.
2.2 Spending Limit – Set a maximum gambling spend for a selected period: daily, weekly, or monthly.
2.3 Daily Time Limit – Set the maximum time (in hours) that can be spent on an online gambling system.
2.4 Break Time Limit – Select when to pause a personal account for 3 to 30 days.
Commitment to Prevent Underage Gambling
A core aspect of ClubR10.com's Responsible Gambling program is preventing underage gambling. Players must present a valid driver's license, national ID, passport, or any other valid identification to register and place bets on the ClubR10.com website.
ClubR10.com will verify the player's identity using a "Know Your Customer" (KYC) process. If the information is validated and the customer is confirmed as not on a self-exclusion list and above the legal gambling age in the jurisdiction, the account setup will be approved. If the KYC process fails to validate the customer, an alert will be sent to ClubR10.com's customer support team, who will contact the requesting customer to provide the necessary information to validate their identity, etc.
ClubR10.com encourages parents and concerned adults to talk to children early:
Start a meaningful dialogue about gambling risks. It is never too early to begin the conversation about gambling and its risks. By opening the dialogue, concerned adults can help ensure children are better prepared to make responsible decisions now and throughout their lives.
ClubR10.com guides players to keep their login information secure:
Players should ensure their account information is secure. Parents and other concerned adults should be aware that children may access their accounts and passwords or use credit cards and personal information to create a fraudulent account.
ClubR10.com suggests considering downloading protective tools on your computer:
While content control tools have limitations, there is software available to block access to online gambling sites.
Warning signs that children may be gambling:
Responsible adults should always monitor children under their care. It is important to watch for the following signs:
• Children who have friends that gamble regularly.
• Children obsessed with professional sports outcomes.
• Children who lie or are secretive about gambling activities.
• Children who ask for or take money from others to gamble.
• Children who take money or belongings from home.
• Children who have lost interest in social activities and show general dissatisfaction.
• Children who display unjustified euphoria alternating with moments of depression.